Frequently Asked Questions
Everything you need to know about your Nekoyanin beauty journey.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on your location and customs processing.
Are your beauty products cruelty-free?
Yes, we are committed to ethical beauty. All Nekoyanin products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's tracking portal to follow your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.