Returns & Exchanges
At Nekoyanin, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused products in their original packaging. Please note that for hygiene reasons, opened cosmetic items cannot be returned unless they are defective.
Initiate Your Request
Contact our support team at [email protected] with your order number and photos of the items you wish to return.
Prepare Your Package
Securely pack the unused beauty products in their original boxes to ensure they are protected during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing